As our products become increasingly digitalised and high tech, your service delivery ought to match. When service technicians get a broader scope of their role and need to be more service focused and relationship building, the demands from them on you as employer will change. They will not expect a lower digital or technical environment at work than they have at home for example. In order to do their job they also need to get the right support from the organisation.

The guide will give you advice on:

  • How digitalisation can simplify and streamline the service organisation.
  • How you can add value and gain customer loyalty.
  • How AR can support your service technicians.
  • Innovation and transformation to meet today's service challenges.