As our products become increasingly digitalised new opportunities arise to work smarter in service delivery, develop the aftermarket offering and introduce new services. This also increases the pressure on companies to take advantage of the new conditions for developing the business and deepening their customer relationships. Service organisations that continue to work "as they have always done" run the risk of being left behind as others invest in taking their offer and aftermarket to the next level.

This guide will give you advice on:

  • Digitization can simplify and streamline the service organisation.
  • Proactive service becomes a tool for customer loyalty.
  • Data lays the foundation for innovation and new offerings.
  • Innovation and transformation meet today's service challenges.