New technology can boost the service organisation
Increased digitalisation and flexible cloud services are important for simplifying and streamlining your processes. They also offer opportunities to use new technology to improve and develop your service delivery.
Digitalising your service organisation does not just mean turning an analog process into a digital one. It will be equally important to take advantage of new technology to find ways to strengthen the relationship with your customers.
From efficiency to new business
One way to achieve this is to integrate one or more of Microsoft Dynamics 365 products, such as Microsoft Office 365 and the Field Service App with your other business and communication platforms. They will enable your employees to collect and share information which will improve efficiency and customer service.
The challenge a service or business manager faces is to create an organisation that supports the development of a new service offering. Stratiteq is an experienced change leader and can support your organisation through the challenges that the journey of digital transformation can involve.
AR for improved customer service
Already today smart devices that are connected via IoT, the Internet of Things, can communicate and share information with each other and with your employees. The apps Microsoft Dynamics 365 Remote Assist and Guides will take collaboration and knowledge sharing to the next level by incorporating Augmented Reality (AR). The apps and AR are great tools for service technicians working at resolving issues efficiently at your customers. Contact us to try the apps together with the HoloLens 2 AR-headset.
Our offer Connected Services is about inspiring the development of new offers and innovative business models with the support of the latest technological developments. At Stratiteq we are more than happy to help you realise your ideas, so please do not hesitate to contact us.